TSC conducts significant theme analysis and identification in accordance with GRI Standards. Through the five steps of identification, evaluation, analysis, inspection, and approval, it examines the potential and actual impacts that operational activities may have on the economy, environment, and society/people, and uses this as a basis for planning and adjusting sustainable management strategies.
TSC referenced the domestic and international sustainability-related evaluations and industry indicators, such as Dow Jones Sustainability Indices (DJSI), Carbon Disclosure Project (CDP), Sustainability Accounting Standards Board (SASB), Corporate Sustainability Assessment (CSA), United Nations Sustainable Development Goals (SDGs), industry regulations and norms, issues of concern to benchmark companies in the upstream and downstream, expectations of stakeholders, and opinions of expert consultants in the identification process, identifying 21 actual and potential impacts. In the evaluation stage, the ESG Committee of TSC assesses the significance of the impacts based on their impact and potential level. At the same time, surveys are sent to important stakeholders to understand their level of concern for sustainability issues. After analyzing and ranking the impact assessment results, taking into account stakeholder feedback and industry concerns, six major themes are identified.
The six material topics for 2022 are: customer relationship management, human resource management, climate change mitigation and strategy, employee safety and health, product liability, and environmental pollution prevention.
In response to the GRI concept, TSC considers factors such as industry, geographic location, and organization to define the positive and negative impacts of various sustainability issues. Through the concept of risk management, TSC identifies the actual and potential significance of these impacts. The X-axis of the material topic matrix is set to represent the organization's impact on the economy, environment, and society/people for each issue, with the magnitude of the impact differentiated by numerical values. The Y-axis of the matrix represents stakeholders' assessment of the likelihood of the issue occurring. A total of six material topics for 2022 have been assessed, as shown in the figure below.
Positive/Negative Impact
Through regular customer meetings organized by the Company’s customer service team, we can understand the actual needs of customers and make immediate improvements to operational plans. This will optimize and enhance the customer experience, as well as increase customer retention rate and loyalty, thereby improving economic performance.
Value Chain Impact
TSC & Downstream
Management Policy
2022 TSC ESG Report 2.2 Customer Relationship Management
Positive/Negative Impact
Establish an attractive, diverse, and equitable remuneration and benefits system to increase employees’ sense of identity and cohesion towards the Company. Develop diverse recruitment channels to recruit excellent talents to enhance operational efficiency. Meanwhile, enhance employee professional capabilities through a comprehensive talent development and cultivation system, provide appropriate positions for different employee characteristics, and thereby improve employee job satisfaction and operational performance.
Positive/Negative Impact
Strengthening strategic deployment and the management of climate issues in enterprises (such as increasing the proportion of renewable energy sources) helps to reduce environmental impacts like carbon emissions and waste, mitigate future financial costs such as carbon taxes/fees, and enhance the management measures of climate-related risks through investment. It also helps to lead the development of low-carbon industries and enhance the climate resilience of TSC.
Value Chain Impact
Upstream & TSC
Management Policy
2022 TSC ESG Report 1.3.3 Climate Risk Management
Positive/Negative Impact
The Company’s operational safety regulations are not perfect, resulting in employees encountering occupational accidents and diseases, or chemical hazards, causing disability and harm to employees. As a result, the Company may face compensation and litigation issues.
Positive/Negative Impact
If there are any product safety/quality incidents, there may be related legal proceedings and violations, resulting in litigation costs, compensation, and other economic losses, while also compromising customer health and safety.
Value Chain Impact
Upstream & TSC & Downstream
Management Policy
2022 TSC ESG Report 2.1.1 Products and Services
Positive/Negative Impact
Waste, water, and air pollution from plants can have a serious negative impact on the environment. If companies do not have waste and wastewater management or fail to implement air pollution prevention and control regulations and greenhouse gas reduction measures, this may lead to their being required by relevant government agencies to clean up and take responsibility for environmental improvement, which will also affect their reputation and increase operating costs.
TSC values and listens to the voices of various stakeholders. Through discussions and reviews within the units and departments under the ESG Committee, we gather information on internal and external groups or individuals that have an impact on or are affected by the Company's operations. We also reference the five principles of the AA1000 Stakeholder Engagement Standard (SES) to identify eight main stakeholders: suppliers, customers, employees, investors, government, media, the general public, and academic institutions. Through regular and irregular communication with stakeholders, we aim to understand the actual and potential impacts of our operations on stakeholders. This understanding serves as the basis for our future planning of relevant preventive and mitigation actions.
Issues of Concern
Communication Frequency and Channels
Communication Achievements in 2022
Issues of Concern
Communication Frequency and Channels
Communication Achievements in 2022
Issues of Concern
Communication Frequency and Channels
Commucation Achievements in 2022
Issues of Concern
Communication Frequency and Channels
Communication Achievements in 2022
Issues of Concern
Communication Frequency and Channels
Communication Achievements in 2022
Issues of Concern
Communication Frequency and Channels
Communication Achievements in 2022
Issues of Concern
Communication Frequency and Channels
Communication Achievements in 2022
Issues of Concern
Communication Frequency and Channels
Communication Achievements in 2022
